Returns & Exchanges
At Pintola, we strive to ensure every jar of nut butter meets our high quality standards; however, due to the perishable nature of our products, we only accept returns for items that are damaged, expired, or incorrect upon delivery.
Report the Issue
Contact our customer support team within 24 hours of delivery by emailing [email protected] with your order ID and photos of the product.
Verification Process
Our quality assurance team will review your claim and the provided images to verify the defect or shipping error within 2 business days.
Approval & Pickup
Once your return is approved, we will arrange a reverse pickup from your address at no additional cost, ensuring the seal remains intact.
Refund or Replacement
Upon receiving the returned item, we will either dispatch a fresh replacement jar or initiate a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing